At kickassproductsp, we are committed to delivering high-quality, customized digital interior decoration design concepts, 3D spatial renders, and virtual planning packages. This Refund and Return Policy outlines the conditions governing cancellations, order modifications, and digital service refunds for our bespoke interior design offerings.

1. Nature of Services & Exclusion of Physical Returns

• Purely Digital Deliverables: kickassproductsp provides bespoke digital interior design plans, room layout renders, 3D visual mockups, and virtual decor consultations tailored specifically to customer specifications. We do not manufacture, sell, stock, or ship physical products or tangible home goods.
• No Physical Returns: Because all deliverables are entirely digital, personalized, and transmitted electronically, physical mail-in returns, postal exchanges, or physical product return addresses are non-applicable to our services.

2. Order Structure & Custom Service Execution

• Transparent Package Pricing: Initial charges on checkout pages cover defined digital design packages (e.g., room evaluation, preliminary 3D concept drafting, and material boards).
• Bespoke Project Evaluation: For full-home or commercial design requests, formal project proposals detailing scope, timeline, and final fees are issued via email (decoration@kickassproductsp.com) and confirmed prior to intermediate production phases.
• Labor-Intensive Performance: Once custom design drafting and 3D rendering commence, the associated fees cover the non-recoverable professional labor hours allocated by our design team.

3. EU Consumer Right of Withdrawal & Digital Waiver Notice

This section applies to clients residing in the European Union (EU) and European Economic Area (EEA) pursuant to EU Directive 2011/83/EU on Consumer Rights:

• Custom Bespoke Exception: Under Article 16(c) of EU Directive 2011/83/EU, statutory rights of withdrawal and cancellation do not apply to contracts for goods or services made to the consumer’s individual specifications or clearly personalized.
• Explicit Prior Consent: By placing an order, submitting your room measurements, and requesting immediate fulfillment of custom design work, you provide express prior consent to immediate service execution.
• Waiver Acknowledgment: You expressly acknowledge and agree that as soon as digital design performance or file transmission has commenced upon your explicit request, you waive and forfeit your statutory 14-day right of withdrawal for personalized digital deliverables.

4. Cancellation & Refund Eligibility

We aim to balance client satisfaction with procedural clarity:

• Cancellation Prior to Work Commencement: If you submit a cancellation request in writing before our design team has initiated preliminary layouts or consultations (within 24 hours of purchase), you are eligible for a 100% full refund of the order fee.
• Work in Progress: Once research, custom floor planning, or 3D rendering has actively begun, partial fees become non-refundable to cover expended creative labor hours. However, partial refunds may be evaluated on a case-by-case basis prior to final render delivery.
• Defective, Corrupted, or Incomplete Deliverables: If you receive corrupted, unreadable, or incorrect digital design files, please notify our support team within 14 days of electronic delivery. We will immediately fix, re-render, or re-transmit the corrected digital files at zero additional charge.

5. Design Revisions & Quality Assurance

To ensure your final design aligns perfectly with your aesthetic expectations:

• Included Revision Rounds: Every standard custom design package includes up to two (2) complimentary revision rounds to refine color schemes, layout orientations, or decor options prior to final file handover.
• Submitting Revision Requests: Revision requests or scope adjustments should be sent directly to decoration@kickassproductsp.com referencing your original Order Reference ID.

6. Refund Processing via Stripe

• Refund Method: All approved refunds issued by KICKASS PRODUCTS PTY LTD are processed directly back to the original payment card or billing account used during checkout via our secure payment provider, Stripe.
• Processing Timeframes: Credit card refunds typically take 5 to 10 business days to appear on your bank statement or card ledger after the refund transaction is initiated by our billing team.

7. Merchant & Customer Support Details

For refund inquiries, design revisions, or billing support, please contact our support team:

• Brand Name: kickassproductsp
• Company Name: KICKASS PRODUCTS PTY LTD (Registered in Australia)
• Registered Address: 39 Iris Place, Acacia Ridge QLD 4110, Australia
• Contact Phone: +61 7 3123 4715
• Contact Email: decoration@kickassproductsp.com